If you discover you need to make a change or correction to your order please call us as soon as possible or email us with the corrected information. Please note that UPS will research incorrect shipping addresses. If they are able to locate the correct delivery address then they will charge an address correction fee. (usually $21.00, but UPS rates may vary and/or increase) That fee will be passed onto you and you will receive email notification from 2BigFeet. Please ensure the accurate shipping address is provided at checkout to avoid the UPS correction fee. If UPS is unable to locate the correct delivery address then the package will be returned to 2BigFeet and shipping costs for the order will not be refunded. If you need to correct a shipping address provided with your order please contact us immediately so we can try to edit your order before shipment.
If you need to make other changes such as a different style, color, or size, please call us as soon as possible. We will make every effort to alter your order for you before it ships. If your order has shipped it cannot be changed or cancelled. We can sometimes change an address after shipment (with UPS courier only), but that usually carries additional fees. (currently around $48 for a delivery intercept fee)