Customer Service

  • Can I return items after they have been worn?

    If you feel your order arrived in less-than-new condition please contact us within 3 business days of delivery. If you've already worn your shoes and feel they have a manufacturing defect please complete the Defective Return Request form. Examples of manufacturing defects may include separation o...

  • Do your products have a warranty against manufacturer defects?

    Yes, we guarantee all the products we sell to be free from manufacturer defects for 90 days. Most manufacturers guarantee their products for up to one year from the purchase date. If you feel that a product you ordered from 2BigFeet has a manufacturer's defect, please fill out the Defective Merc...

  • How do I return items from my order?

    You can return any item in new, unworn condition within 90 days of purchase. To proceed with a return, visit our Return Information page. If you feel you received an incorrect item please contact us via phone, live chat, and/or email.

  • How much of a refund or credit will I receive on my return?

    You will receive a store credit or refund in the amount you paid (after discounts) less any applicable shipping, processing, or restocking fees. Shipping is not refundable. Note on restocking fees: We do not charge restocking fees for items returned in new, unworn condition with all packing mate...

  • I have a question about an order I placed

    You can see details about your order, shipments and more in your account. Still have questions? Just let us know in live chat, email or give us a call. We'll be glad to answer any questions you might have. You can find our contact information at the bottom of this page.

  • I need to make a change or correction to an order I already placed

    If you discover you need to make a change or correction to your order please call us as soon as possible or email us with the corrected information. Please note that UPS will research incorrect shipping addresses. If they are able to locate the correct delivery address then they will charge an ad...

  • What if I change my mind about an order?

    Just send us an e-mail or give us a call. We'll be glad to change or even cancel an order you've placed as long as it hasn't shipped yet. Once the package leaves our warehouse we are unable to cancel it. If your order has already shipped and you no longer wish to receive the order, please visit t...

  • What if I did not receive a confirmation or tracking number?

    Sometimes email from 2BigFeet may end up in your SPAM folder. Check your Junk Mail or SPAM folder for the email. If you find it, mark it "NOT Spam." Please ensure you add info@2bigfeet.com and service@2bigfeet.com to your address book. If you still do not find your confirmation email, it's poss...

  • What if I'm not happy with my order?

    We're not going to put a lot of big words in our guarantee to make it sound better, and you're not going to have to read a lot of legal stuff you don't care about. You want to know what happens if you're not happy. Well here it is, our 100% Satisfaction Guarantee: Wrong Size / Wrong Color / I'm ...

  • What if my shoes don't look identical to the photo?

    Product images displayed on 2BigFeet.com may differ slightly from the product you receive. Due to the nature of natural, tanned leather no two pair of shoes will be identical. Also, slight changes in the outsole or material may be made after photos are taken. If you aren't happy with your order a...