Ordering

• Can you ship my order to a freight forwarder?

  We can ship to a freight forwarder of your choice. Your billing address must still match the billing address for your method of payment. Be aware that 2BigFeet is not responsible for packages once they leave our warehouse. We cannot be held responsible for packages lost, stolen, or damaged by the...

• Can you ship to a hotel or motel?

  We ship to hotels, motels, and resorts on a case by case basis. Orders shipping to a hotel, etc. are subject to more screening and may require 1-2 extra days of processing.

• Do you accept Medicare/Medicaid?

  We offer a wide variety of diabetic & therapeutic footwear that may be eligible for Medicare or Medicaid reimbursement, but we do not bill them directly. You would need to speak to your podiatrist and insurance provider about the possibility of reimbursement.

• Do you accept special orders?

  I'm sorry, due to the minimal stock manufacturers carry in extreme sizes, and the time (usually 4-6 months) to manufacture and ship footwear, we are not able to special order products.

• Do you have a print catalog?

  Our inventory changes daily and we are constantly adding new brands. We therefore do not offer a print catalog. Our website is the best way to keep our inventory quantities up to date to make it easier for you to shop with us. You can filter by size and width on every page of our site as well as ...

• Do you have a retail store?

  Yes, our retail store is located at 110 Corporate Park East Drive, LaGrange, GA. The retail store is open Monday - Friday, 9 AM - 6 PM ET. Closed major holidays. If you'd like to visit us to try on shoes, please enter the front door with the red awning. We also offer local pick-up at checkout. Y...

• Do you offer gift cards or gift certificates?

  Yes, we offer digital and physical gift cards.

• Do you ship internationally?

  We ship to most major countries. Once you add an item to your shopping cart you will see a list of countries in the dropdown menu under 'Shipping rates calculator.' All pricing on our website is in USD (US dollars) and shoe sizing remains in US shoe sizes. For assistance determining your US shoe ...

• How are orders shipped?

  For orders within the United States, we ship with UPS and USPS. Most orders received before 3:00 PM EST Monday - Friday are shipped out that day. We make every effort to ship your shoes quickly so you can start enjoying them. Orders received on Saturday or Sunday will be processed on the followin...

• How do I get free or standard shipping?

  We offer free shipping for orders that subtotal $100 or more within the 48 Contiguous United States. For orders that subtotal less than $100 we offer $8.00 standard shipping within the 48 Contiguous United States. At this time this offer is not available to Alaska, Hawaii, Puerto Rico, Military A...

• How long will it take to receive my international order?

  UPS Standard to Canada takes an average of 5 to 7 business days depending on your location. UPS Standard also incurs brokerage fees. Visit our shipping page designed just for our Canadian customers. UPS Worldwide Saver offers next business day delivery to Canada, delivery in two business days to ...

• How long will it take to receive my order?

  Shipping times vary depending on the service you choose at checkout. Free and standard shipping options will ship using the least expensive shipping method calculated by our warehouse staff and may take up to 10 days for delivery. Most in-stock orders placed before 3:00 PM EST weekdays ship the s...

• I'm receiving an error when I try to place my order - what should I do?

  If your error is based on your payment method you have a few options: you can call during business hours and place your order by phone; you can contact the bank that issued your credit card to determine why the charge was declined, or you can use another payment method such as Paypal. Please do n...

• Is shopping on the Internet safe?

  Using your credit card to buy over the Internet can be just as safe as using it to pay for dinner and a movie, as long as your internet merchant takes the right steps to ensure your security. Your personal information and credit card data are encrypted using SSL technology (secure socket layering...

• Shipping updates related to the COVID-19 pandemic

  We are open. We ship worldwide and you may also visit our retail store. Masks are encouraged if you are not vaccinated against COVID-19. Hand sanitizer is available upon entry to our showroom. Customer restrooms are disinfected after each customer use.

• We are a business - can you invoice us?

  We do not have the ability to extend credit to customers, even our business customers. We recommend using a company purchase card or company credit card, or submit a request for reimbursement with your company or organization. We do accept all major credit and debit cards including Visa, MasterC...

• What countries do you ship to?

  We currently ship to the following countries. Shipping costs are based on package size and weight, and are calculated in the shopping cart. Duties and taxes are pre-paid upon checkout. If you would like us to ship to a country not on the list below, please contact us. We can investigate the poss...

• What payment types do you accept?

  We accept all major forms of payment, including: Visa Mastercard American Express Discover Apple Pay ShopPay PayPal Check Money Order Cashier's Check When paying by check, cashier's check, money order, or any other form of mailed in payment, please allow time for payment to clear the bank before...

• Who sees my personal information (privacy policy)?

  When you place an order with 2BigFeet, your personal information is secured and transmitted directly to us. We use that information to verify your payment and get your order to you. That's it. If you choose to sign up for our newsletter, we will send occasional emails regarding new additions, spe...